Download Full Text (386 KB)
To improve patient experience scores and address patient concerns in real time.
A proactive behavior that facilitates leaders building relationships with patients and families, managing expectations, and achieving and validating consistency of key behaviors.
A member of leadership will conduct a purposeful conversation with a chosen patient three days a week regarding the care provided during their procedural appointment.
Endoscopy, Nurse rounding, Executive rounding, Patient satisfaction, Daily rounding
Gastroenterology | Nursing Administration | Other Nursing
Walz, Dena, "Performance Improvement Leadership Rounding Implementation" (2021). Nursing Posters. 138.