Title

Introduction of a Yellow Flag List in a Call Center Setting

Authors

Allyson Mezera, CentraCare HealthFollow

Files

Description

Improve work processes of newly established triage/scheduling call center by creating a nurse driven yellow flag list that supports RN scope of practice, improves access to care, and an overall goal of reducing total cost of care.

Publication Date

2018

Keywords

Triage, RN scope of practice, Call center

Disciplines

Other Nursing

Comments

2018 Nurses Week Poster

Recommended Citation

Mezera, Allyson, "Introduction of a Yellow Flag List in a Call Center Setting" (2018). Nursing Posters. 93.
https://digitalcommons.centracare.com/nursing_posters/93